Automatic Call Distribution (ACD)
Automatic Call Distribution (ACD) is simplicity at its finest. ACD with its sophisticated capabilities include skills-based routing and balanced call counts, priority queuing, and directs calls in a variety of ways to suit your customers and ensures calls are handled quickly and efficiently. Your call statistics and management reports are conveniently accessible online. View customized reports on everything from call statistics and agent performance to forecasting tools, scheduled reports and more.
